Shipping Policy

At www.thebagecambodia, we strive to ensure your orders are delivered in a timely and efficient manner. Please review our shipping policy below for details on how we handle shipping:

1. Order Processing Time

All orders are processed within business days (excluding weekends and holidays). If we are experiencing a high volume of orders or any delays due to unforeseen circumstances, we will notify you via mobile phone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to suit your needs:

• Standard Shipping: Delivery within 01 business days.
• Express Shipping: Delivery within 02 business days.
• International Shipping: Delivery times vary depending on the destination.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). 

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

5. Delayed or Lost Shipments

While we aim to meet all estimated delivery times, delays can occasionally occur due to unforeseen circumstances. If your order is significantly delayed or you believe it may be lost, please contact our customer support team with your order details for assistance.

6. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. Any restrictions will be communicated during the checkout process.

7. Damaged Items in Transit

If you receive an item that was damaged during shipping, please contact us immediately at 016 265 665  with a photo of the damaged item. We will work with you to resolve the issue and arrange a replacement or refund.

8. Changes to Shipping Address

If you need to update your shipping address, please contact us as soon as possible after placing your order. We will do our best to accommodate changes before the order is shipped.

9. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at 016 265 665.